Student Guide to the Health and Wellbeing Service

The Health & Wellbeing team operates within the British Association of Counselling and Psychotherapy (BACP) guidelines. These guidelines state that confidentiality is essential. Given the environment that the service operates in, there are times where total confidentiality cannot be offered. Some examples of this are given below: If we feel that you may cause significant harm to others, we are required by the law to disclose information. For example, if it relates to terrorism, serious crime or child protection. If you disclose significant suicidal ideation or on-going abuse. The Counsellor or Mental Health Adviser will use their judgement and experience if they are considering breaking confidentiality. In certain circumstances, it may be necessary for the team to pass on the information to UCB’s Single Point of Contact for Safeguarding, who may refer any concerns to external agencies in line with UCB’s Safeguarding Policy/Procedures. A copy of this can be found on the Student Portal. Please ask a member of the team if you require further information regarding confidentiality. EXTENUATING CIRCUMSTANCES In some cases, you may choose to receive support from the Health & Wellbeing team without receiving support from external providers. Under such circumstances, you can apply for the team to support your application for Extenuating Circumstances if specific criteria are met. HOW TO APPLY All Extenuating Circumstances requests must be placed in writing to wellbeing@ucb.ac.uk . The team will then contact the relevant Counsellor or Mental Health Adviser who will aim to process all Extenuating Circumstances Applications within two working days. You will be informed of the outcome via email. CONFIDENTIALITY If the team is unable to support your request, or you have any concerns or complaints during the process, you are welcome to contact the Head of Student Services via email on Student_Services@ucb.ac.uk 14 15