Student Guide to the Health and Wellbeing Service

IN TIMES OF EMERGENCY The Health and Wellbeing team at University College Birmingham is not an emergency service. The Health and Wellbeing team do not operate in the evenings or at weekends. If you don’t feel like you can wait for your allocated appointment and you are worried about your own safety then we would advise you to contact one of the services below straight away: If you feel concerned about the safety of yourself or others, please contact our Safeguarding Manager on 0121 232 4151 , or report your concern on the UCB portal homepage. Please note, the safeguarding office is open Mon-Thurs 9am-5pm and Friday 9am-4pm. If you cannot wait until then, please read the ‘Out of Hours Emergency Numbers’ on the portal homepage, or use the listening service/in an emergency numbers below. Listening Services Listening services (telephone support) can help if you need to talk to someone as soon as possible about how you’re feeling. Samaritans helpline 24/7 Call: 116 123 Papyrus (feeling suicidal?) 9am-midnight Call: 0800 068 41 41 Shout Crisis Text Line 24/7: Text SHOUT to 85258 Urgent GP appointment Your registered General Practitioner (GP) can help if you need urgent support for your mental health, but there’s no immediate danger to your safety or the safety of others. If you need advice on how to register with a local GP, please speak with the Nurse at UCB or visit the NHS Choices website. In an Emergency To be used if you need immediate medical help – especially if you think you might act on suicidal thoughts, or you’ve harmed yourself and need urgent medical attention. NHS non-emergency service: 111 (when you need medical help fast but it’s not a 999 emergency) Accident and Emergency (A&E) at your local hospital Emergency Services: 999 Additional Support University College Birmingham also works with Birmingham Healthy Minds who offer confidential advice, support and treatment for people who are aged 16 or over and registered with a GP who is based in the Birmingham area. They can be contacted on 0121 301 2525 , Monday – Friday 9.30am to 4.30pm Walk in services: Pause: please check their website below to request video sessions/check walk in opening hours. www.forwardthinkingbirmingham.org.uk/ services/13-pause BHMWalk-in Service South Birmingham GP Walk-In Centre 15 Katie Road, Selly Oak, Birmingham 0121 415 2095 Opening hours: Mondays, 8am to 8pm Amman Walk-In Service Sparkhill Primary Care Centre, 856 Stratford Road, Sparkhill, Birmingham, B11 4BW Opening hours: Tuesdays, 9am to 11am Amman Walk-in Service Ground floor, Soho Road Health Centre, 247-251 Soho Road, Birmingham, B21 9RY Opening hours: Wednesdays, 9am to 11am All our higher education students have access to the Student Assistance Programme (SAP) who can provide mental health support, in addition to our existing Wellbeing support. This free and confidential service is designed to help you deal with personal or academic problems that could be affecting your home life, health or general wellbeing. The SAP service provides a complete support network with unlimited access to a 24/7 confidential counselling helpline that offers expert advice and compassionate guidance, covering a wide range of issues. This includes the option of structured counselling sessions from trained counsellors, over the phone. To speak to a BACP-accredited counsellor at any time of day or night, just call 0800 028 3766 The My Healthy Advantage app is also available to download from Google Play or the App Store and offers access to health and wellbeing support at the tap of a finger anywhere and anytime. To register and gain access to the My Healthy Advantage mobile app you will require your ID code: MHA145988 STUDENT ASSISTANCE PROGRAMME 12 13 24/7 CONFIDENTIAL COUNSELLING HELPLINE For all higher education students