Robert's Profile
Job title
Deputy Dean for Quality and Student Experience
Academic qualifications
BA (Hons), MA
Professional recognition / membership
Institute of Hospitality
Job Role & Responsibilities
Monitoring and development of HE quality systems. Support schools on the development of existing and new programme areas. Support training of staff on HE quality matters. Developing the quality systems to support complaint HE apprenticeships. Collaborative working with students to enhance their learning experience. Co-lead on matters associated with external examining and dissemination of issues for the development of programmes.
Telephone
Profile
I joined University College Birmingham in 1995 having previously worked in hotel operations across the UK and overseas, and gained extensive operational experience gained in airline catering at Schiphol Airport in the Netherlands.
I have taught postgraduate students in Hong Kong, Macau, Mauritius, the Maldives, Jamaica and Ireland. In the past 10 years I have been involved in the development of assessment systems for higher education students across schools at the University.
I have led on pilot Higher Apprenticeship programmes with industry partners, and worked with partners to develop an innovative programme for a commercial hotel group offering aspiring employed managers the opportunity to gain an undergraduate degree.
My role has evolved into examining the quality of education provision across the University, and assessing the experience students receive during their studies.
Teaching
Whilst my current duties across the university now mean less teaching I still retain teaching contact with postgraduate students and assist with the development of new staff.
Research interests and scholarly activity
HE Quality Systems, HE apprenticeship development
External Engagements
I am an external examiner and have held posts with a number of universities. Recent external examiner posts held with University of Surrey, Shannon Hotel School, Dublin DIT and Oxford Brookes University.
I am involved with the local central England branch of The Institute of Hospitality.
Other activities
In my spare time work I with an international youth organisation. I am a keen sailor in club level racing and youth training as a qualified instructor.
