Karla's Profile
Job title
Lecturer
Academic qualifications
Degree in Hotel Management, Bachelor's Degree in Post School (Higher) Education, Master's Degree in Tourism and Hospitality Management
Telephone
Profile
My career began in room division, in 5-star hotels, before I moved into food, beverage, and events in resorts and leisure hotels. I then worked as operations manager for a London recruitment agency working with a number of 5-star hospitality clients, including the Dorchester and Corinthia hotels.
Following this period in industry, I completed a degree in education and started a lecturing career which has spanned over 18 years.
My areas of expertise are related to operations management, human resources and recruitment, finance and customer service.
Teaching
Operations Management, Revenue Management, Business Principles
Research interests and scholarly activity
I have published and presented a number of academic papers at the international level. My focus has always been hospitality and, more specifically, mentorship.
