Hayley's Profile
Job title
Lecturer
Academic qualifications
BSc (Hons), PGCE
Telephone
Profile
I originally studied Tourism Management at University College Birmingham.
After completing my degree in 2006 I worked in the events sector. On gaining my PGCE I began working within another Further Education college setting up a Travel and Tourism department, finally joining University College Birmingham in 2014.
My key responsibilities are centred on my role as Year Manager for the BTEC Level 3 programme year one students and module leader for Customer Service in Travel and Tourism and Preparing for Employment in Travel and Tourism.
Teaching
- Investigating Travel and Tourism Sector
- Business of Travel and Tourism
- UK as a Destination
- Customer Service in Travel and Tourism
- Marketing Travel and Tourism Products and Services
- Preparing for Employment in Travel and Tourism
- European Destinations
- Long-haul Travel Destinations
- Retail Travel Operations
- Business Travel Operations
- Responsible Tourism
- Tour Operations
- Specialist Tourism
- Working as a Holiday Representative
- Passenger Transport for Travel and Tourism
- Events, Conferences and Exhibitions
- UK Visitor Attractions
- Hospitality Operations in Travel and Tourism
- Entertainment for Holidaymakers
- Work Experience in the Travel and Tourism Sector
- Residential Study Visit in Travel and Tourism
- Working as a Children's Representative in Travel and Tourism
- Researching Current Issues in Travel and Tourism,
- Organising a Travel and Tourism Study Visit.
Research interests and scholarly activity
Integrating Maths and English in the classroom. Enhancing teaching, learning and assessment.
