But it was tough trying to get accustomed to a new life, and it wasn’t just the culture as Alma explains, “As I didn’t speak any English at the time, I had to get used to speaking the language all while my brother was staying in hospital. I went to Brasshouse Language Centre which was round the corner from where the hospital used to be, but there were lots of hospital treatments going on. My dad had only died a few months before we came here, so I didn’t even have time to grieve him as all of that was happening at the same time. So, really when you put it all together, it wasn't just the culture shock, there was a lot going on.”

Having fled Bosnia, Alma also left behind all of her belongings, including a set of letters she had been exchanging with her friend Nudžejma in Sarajevo.

“We were originally talking to each other on the phone and then phones stopped working. So for a teenager not to have any friends, that was quite difficult. My mum was still going to work at this time and eventually, by accident, I overheard my mum saying that her friend from work lived on this road, which was the same road as my friend. So I asked her if she would take letters to her from me.”

Alma and Nudžejma continued to write letters to each other even after she was evacuated to the UK at which point Alma asked her to pick up the original letters for her. It would be another two years before trams were working in the city again, and Nudžejma was able to finally retrieve the letters.