July 2024
Flying high: meet the aviation graduate facilitating private flights for the stars
By Carrie Mok
Share post:Read time: approx 8 mins
From a childhood love of flying to a fondness for aviation, Roland got his career off to a flying start with the Aviation and Airport Management degree course at University College Birmingham.
“If you can think of someone famous, they have most likely flown with us!”, said Roland, on the types of clients that his company LunaJets has served.
His passion for his work exceeds simply working with the stars however, and in fact stems from a lifelong love for aviation. It has driven his career, which spans studying Aviation and Airport Management at University College Birmingham, working at Norwegian airlines and now as an Operations Controller at LunaJets, a private jet solutions company. As part of his role, he co-ordinates and processes flights, ensuring that clients have everything they need for departure and a smooth journey.
Inspired by travelling all over the world with his parents as a child, his enthusiasm for aviation led him to studying aviation at home as a boy, researching on Wikipedia and reading as many academic journals as he could. But he soon realised that a lot of the resources were primarily in English so when it came to choosing a university course, he realised he had to look further afield than his home country of Latvia.
Naturally, Roland looked at England, “I was only 18 at the time, I knew that I wanted to pursue aviation, but I was quite confused. I had no clue about what aviation jobs were out there so I knew I needed to get educated by the industry as a whole first before choosing a job or a career path.”
He came across University College Birmingham’s website and discovered the Aviation and Airport Management course, “I chose University College Birmingham because it ticks all the boxes. So first of all it had, and still has, excellent reviews. This course really helps individuals to find their own way towards the job they truly love. Both the university and accommodation are located in the central part of the city, but most importantly there are job opportunities right here at Birmingham International Airport.
“I learned about the modules that were offered, and it was clear to me that Aviation and Airport Management covered so many aspects and roles of the industry that there definitely would be something suitable for me in the industry when I come to graduate.”
From understanding infrastructure to the customer journey, Roland received a thorough view of what a career in aviation would look like, which he found essential for his post-graduate career: “In order to work in aviation, it's very important to understand all the basics, and how all the processes are related to each other and rely on each other.”
He found the trips on the course to be illuminating, “The most vital part that I found useful was taking field trips to different destinations and airports to see how everything works from the inside. As a passenger you're only allowed to see certain things, but on the course you were shown areas that are not seen by the passengers. For example, the baggage handling area or where the planes park, it was very useful for us to see. We could also compare different airports, such as Dubai and Berlin.”
From left to right: Roland flying to an event in Oslo for Norwegian's 20th anniversary, and Roland and his partner in Tromso in north Norway on a team building trip with the airline
After he graduated, Roland held a full-time hospitality job in Birmingham to improve his social skills and counter his shyness. “In general, before my studies, I would struggle during social interactions, to be in front of people, to maintain eye contact. Both this experience and my studies at University College Birmingham have helped me to overcome this.
“To enhance my CV and people skills further, I took advantage of the temporary part-time jobs offered by Unitemps.”
With the development of these skills and the knowledge from his degree in tow, Roland landed his first job in the industry at Norwegian airlines in a customer support role back in his hometown of Riga, helping customers with safety rules, regulation, boarding, getting around the airport and more, “This is where my university experience was very useful. I was able to answer complicated questions because I studied at the University. After one month, I was promoted to work in the loyalty department and support the most loyal clients of the company.”
Then came the opportunity to really get his career off the ground and join LunaJets, which provides private jet flight solutions to unique airport destinations. From famous ski or beach resorts with very short runways in remote areas to high altitudes, flight locations such as Courchevel, St Moritz, Gstaad and St Tropez (where regular airplanes cannot land at due to their size) are among a portfolio of exciting destinations at the company. LunaJets also partners with events like Six Nations, Brooklyn Nets and the Dakar Rally.
Joining as an Operations Controller Roland would be responsible for aircraft movements, all of the processes required for the aircraft to be able to fly including flight plans, fuel, landing and takeoff slots, limitations, positioning, crew duty hours, weather, rules in each airport, and potential crisis situations including industrial, political and military action.
“My job is to make sure the experience is seamless for the client. Every day is different in my role!” he says. With LunaJets being a private aviation company, it’s expected that Roland must have worked with some very famous clients, though he remains tight-lipped.
He does, however, tell of the sometimes unusual activities on board that wouldn’t occur on commercial flights, such as a client choosing to play golf on board before flying. There can even be world-class catering provided on the plane with the best chefs in the industry and even tasting flights mid-air, though not all customers want the fine dining experience on their flight, “Very often many clients don't want us to provide them with exotic food, they will often want us to serve them KFC or McDonald’s!”
Ultimately, Roland is thankful of his time at University College Birmingham and all of the skills and knowledge he gained here put him on a trajectory to a fulfilling career in aviation. And what is his top advice for any students looking to pursue a successful job role within the industry? “It's okay to start at the bottom and it doesn’t really matter what company an individual worked at. It's what they did, their skills and knowledge, their attitude – those are all much more important than the name of the company they worked at.”
To find out more about the amazing courses in our Department of Hospitality and Tourism, head to our dedicated department and School pages.
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